Welcome My IT Infra Support

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Welcome My IT Infra Support

My IT Infra has Every customer support team needs
a way to organize their activities. And it should happen sooner
rather than later if you don’t want to lose time to ineffectiveness or hinder your relations with customers.

Even a two or three-person team should start organizing their work. If you’re not flying solo in your customer service, it’s time to put things in order.

Since the beginning of our support at LiveChat, we always had at least two agents chatting with our customers. Over the past couple of years, we expanded the team to eleven agents and two dedicated programmers for tier 2 technical support. As a result, we had to find a way to organize our work, keep everybody posted and track our progress.

Below is information about how the LiveChat team organizes its support to handle over 20,000 chats, tickets and calls each month.


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My IT Infra Services

The mission of IT Services is to enable the effective use of the information technology in support of the University.Our primary  focus is on providing information technology products and services that meet the needs of the CEPT community and achieve the highest level of customer satisfaction.

IT Services is responsible for overseeing CEPT’s academic and administrative systems and the information technology infrastructure that supports them. IT Services strives to enable communication and collaboration among information technology professionals and users of information technology at CEPT. IT staff is committed to supporting all members of the University in their academic and administrative work.

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My IT Infra Products Name

OUR PRODUCTS:

MY IT INFRA DEALING WITH FOLOWING PRODUCTS:

1.CALL CENTER DIALER
2.IN BOUND CALL SUITE
3.OUT BOUND CALL SUIT
4.IP /PBX
5.SOFT SWITCH
6.VIDEO TELEPHONY
7.VOICE BROADCASTING
8.VOICE LOGGER
9.WEB CASTING

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MY IT Infra Updates

In this fields we are provinding the latest updates regarding our products .This is the my first post for the It infra .The services provided by  the IT  Infra is very good .

Dial Shree is a software-based Dialer solutions that help companies to avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs. Dial Shree Dialer are very easy to use, and therefore it is used more in following areas like telemarketing, payment collection, service follow-ups, surveys and appointment confirmation. Read More