Inbound Call Center Suite

OVERVIEW:
Automatic Control the distribution of your inbound calls to available
agents and reduce processing times for higher customer satisfaction and quick response time.
It also provides personalized routing scripts that can be modify at any time.
It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.

Features of inbound call center suit:

1.       Interactive Voice Response.
2.       Skill based Routing.
3.       Inbound Call Pop-UP.
4.       Agent ideal based call routing.
5.       Call Recording along with Advanced and analytical logging.
6.       Agent / User Management.
7.       Multiple Campaign Management.
8.       Call Conferencing.
9.       Automatic Call Distribution.
10.    Real time and Historical Call Monitoring and Statistics.
11.    Callback scheduling.
12.    Call Transfer / Forward with 3-Way Call Conferencing.

Inbound Call Center Suit can be used in following Business Areas:

1.       Virtual Call Centers.

2.       Help Desk for Companies.

3.       Direct Response Marketing.

4.       BPO Contact Centers.