My IT Infra IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
My IT Infra IVR systems have the advantage of making callers and customers feel like they’re being attended to, even if it’s just by a machine.
My IT Infra IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)
Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.
Below dialgram shows how IVR works on multiple line of telco like Analog Line, PRI Line or GSM gateway. IVRs sytem can also work with SIP based DID number having sip credentials.