OVERVIEW:
Outbound Call Center Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call center suit is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Features of outbound call center suite:
1. Automated outbound call handling Mode with Auto / Predictive / Manual / Preview Dialing.
2. Modular Architecture for Agent Dialing & Admin Management.
3. Call Recording along with Advanced and analytical logging.
4. Agent / User Management.
5. Multiple Campaign Management.
6. Real-time and Historical Call Monitoring and Statistics.
7. Handling of more than one dialer servers individually or in a cluster.
8. Callback scheduling.
9. Call Transfer / Forward with 3-Way Call Conferencing.
10. DNS leads Management.
11. Uploading leads with .csv & with custom options with duplication verification.
Outbound Call Center Suite can be used in following Business Areas:
1. Direct Marketing Software.
2. Customer Survey Software.
3. Telecommuting Software.
4. Telemarketing From Home.
5. Telephony Phone Software.
6. Contact Center Software.
7. Phone Customer Survey.
8. Customer Satisfaction Survey.