My IT Infra | Voice logger
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Voice logger

Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communication system and can store correspondence in multiple formats.

A voice logger is a device or program used to record audio information from telephones, radios, microphones and other sources for storage on a computer’s hard drive or removable media.

Our Voice Logger solution is ideal for any business that demands comprehensive functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR (Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect for contact centers or enterprises that need an end-to-end solution, or just a standalone voice recording solution that integrated with their current setup. So, whether you wish to start with a simple set-up or extend your current capabilities, our solution will enable you to do so with the shortest TTI (ime-to-implementation), without upgrading or replacing your hardware and software, or incurring additional infrastructure and IT costs.

With all these features, our Voice Logger will help you achieve your quality goals without the overhead of maintenance and upgradation costs.

Below are the mention feature of Voice Logger service:

 

  • Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
  • Search effortlessly: Search through voice records without going through endless menus and buttons and save up on your valuable time.
  • Back-up data: Just mount a simple back-up drive and save all the records, or select records to be backed up regularly.
  • Don’t Fret over security: Only provide access to supervisors, managers, administrators or other qualified users. Any sensitive information in the wrong hands could wreck havoc on your company’s image.
  • Store in multiple formats: If you wish to save space, convert the voice logs in MP3 format. You can also go with the conventional WAV format. Alternatively, choose other formats that suit your requirements.
  • Online reporting and viewing: The Elision CRM allows you to access voice logs online and with comprehensive reports

There are two type of voice logger:

 

a) Analog Voice Logger
b) PRI Voice Logger

My IT Infra Voice Logger for Analog Lines is a multi-line passive voice recording device that can be used to record telephone conversations occurring on analog trunks and extensions. The Analog Line voice logger is capable of logging call details including the Caller Id, Ring Duration, Call Duration, Call Start Time & End Time, Call Type (Incoming/Outgoing), Call Status (Failed/Missed/Connected), Recording Format and the actual recorded audio of the telephone conversation. The logger is capable of monitoring and recording trunk-side and extension-side analog lines.

Devices come in 1/2/4/8/12/16 port configurations.

The software will present a unified browser interface for accessing all connected devices. Unique features present in the product include recording of Analog line, client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, integration of call records with PBX and a browser-based user interface that enables remote access from any PC on the network.

Features:

  • Recording of all channels per on Analog Line.
  • Accessible of Logger over a LAN.
  • Call Detail Report for all channels
  • Caller and Calling Number identification
  • Start time, Stop time and duration of every call
  • Searching of records by date, time, duration, phone number etc
  • Storage of calls in wav,gsm format
  • storage as per hard disk capacity of computer
  • Extension Number Recording.
  • Advanced Search with Extensive Options
  • Real-time Call Monitoring
  • Scalable to Log Higher Densities

My IT Infra Voice Logger for ISDN PRI is a application which can install in any linux system, multi-line voice recording solution that can be used to record ISDN PRI Digital Trunk lines. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats. My IT Infra Voice Logger logs complete call details including Caller ID, Called ID, call duration, time of call, time to pickup and the both-sides audio of the telephone conversation. Quick connection to the ISDN PRI line and EPABX.

The software will present a unified browser interface for accessing all connected devices. Unique features present in the product include stereo recording of ISDN PRI line, client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, integration of call records with PBX and a browser-based user interface that enables remote access from any PC on the network.

Features:

  • Recording of all 30 channels per ISDN PRI on E1 Trunks.
  • Accessible of Logger over a LAN.
  • Call Detail Report for all channels
  • Caller and Calling Number identification
  • Start time, Stop time and duration of every call
  • Searching of records by date, time, duration, phone number etc
  • Storage of calls in wav,gsm format
  • storage as per hard disk capacity of computer
  • Extension Number Recording.
  • Advanced Search with Extensive Options
  • Real-time Call Monitoring
  • Scalable to Log Higher Densities